Qualifiers

1. Your role is 'admin'

2. The Temporary Password feature is turned on for your system

3. Users / Details Status is 'active'

Create a temporary password

1. Go to Users / Password

2. Click Reset

3. Generate the temporary password. You can

   1. Click on the Image:Key.png to generate a random temporary password or

   2. Manually enter and re-enter a password. This might be easier if you're on the phone to the user and want to relay a password that's easy to remember.

4. Click Save

5. Click Send Password if you want to email the user to advise them of the temporary password.

While a temporary password exists

1. Until the user has updated their password, the temporary password is visible to you on the Users / Details tab

2. You can re-send the advice email from either the Users / Details tab or the Users / Password tab at any time.

What does the user do next?

1. On Login, the user is navigated to the Users / Password tab and must change their password before they can continue to use the system.

2. Once the user has updated their password, Users / Details is updated so that:

   1. the "Password" field is hidden

   2. the "Temporary Password" field is un-checked

   3. the Send Password button is hidden