Qualifiers

1. You are trying to log in to Catch-e, use the Driver Portal or run APIs from a country other than AUS, NZ, UK or USA.

2. You have a static IP address, or a range of static IP addresses you will use for system access.

3. Only static IP addresses can be whitelisted.

4. Allow about 2 weeks lead time to whitelist an IP address, as this must go through the standard development and deployment processes.

Request Change

1. Send Catch-e Support an email that notes the following

2. The IP address or addresses you will be using

3. The access method you will be using:

   1. System logins by users

   2. APIs

   3. Both System logins and APIs

4. Catch-e Support will raise a task for this and confirm this back to you.

UAT Updates

1. Catch-e Support will invite you to UAT the changes when they are available

2. Email back a confirmation that the IP address is working

Deployment

1. The changes will be deployed to the system during the next scheduled deployment