<p>We’ve launched Lily, a smarter way to get help, find answers, and contact support—all in one place.</p><div data-type="horizontalRule"><hr></div><h3>✨ New</h3><ul><li><p><strong>Chat with Lily</strong><br>Instantly ask questions or get help directly within the app.</p></li><li><p><strong>Create Support Requests via Lily</strong><br>Lily can submit support requests on your behalf, no need to leave the page.</p></li><li><p><strong>Help Centre Access</strong><br>Browse help articles and guides directly from the assistant.</p></li></ul><div data-type="horizontalRule"><hr></div><h3>🔧 Improved</h3><ul><li><p><strong>Recent Activity View</strong><br>Easily access your previous support conversations.</p></li><li><p><strong>Enhanced Search Experience</strong><br>Faster, more relevant results when searching for help.</p></li></ul><p></p>

🚀 Meet Lily, your New Virtual Support Assistant

Help Center

Improved

Fixed

catche

Used for handling customer questions, requests, or minor configuration changes.

A customer has requested for a new project to be investigated.

Under Analysis

Planned

In Development

Completed

Rejected

Next Up

Waiting on Client

Generating Quote

In Progress

Done

Public Roadmap

Next week

Hey {name|there}! 👋

Catch-e

🚀 Meet Lily, your New Virtual Support Assistant

✨ New

🔧 Improved